This policy explains which personal data we process through the website varus.mk, why, and which rights you have. Last updated: 11.11.2026.
Who is responsible for your data
VARUS DOOEL Skopje, “Skupi” St. No. 57, 1000 Skopje, Republic of North Macedonia. Telephone: +389 (0) 2 3115 122. E-mail: varus@varus.com.mk.
For questions about data protection, write to varus@varus.com.mk.
Which data we collect and why
A visit to the website does not need any data from you. We process data only when you send it through a form.
- Contact, “Ask a question” and Careers: name, surname, telephone, e-mail, country, profession and message. Purpose: to answer your request. Basis: our legitimate interest and steps taken at your request.
- Newsletter: name, country, professional qualification and e-mail. Purpose: to send the newsletter. Basis: your consent.
- Report of adverse drug reactions: your contact data and qualification, the initials, age or date of birth and sex of the patient, the description of the reaction, medicines, chronic conditions and information about pregnancy or breastfeeding. This is health data. Purpose: monitoring the safety of medicines (pharmacovigilance). Basis: a legal obligation and your explicit consent.
- Customer satisfaction survey: name, company, city, e-mail and your answers. Purpose: to improve our service. Basis: our legitimate interest.
- Quizzes and tools (for example the body mass calculator): the answers and the result. We do not store your name, e-mail or IP address. The result cannot be linked to you. To prevent abuse, the server keeps a one-way hash of the IP address for one hour as a submission counter.
- Server logs: IP address, time and requested page. Purpose: security and stable operation. The hosting provider keeps them.
Who receives the data
Employees of VARUS who handle the request see the data. We use a hosting provider and an e-mail delivery service that work on our instructions. We share adverse reaction reports with the competent medicines authority and, when needed, with the manufacturer of the medicine. We do not sell data.
Google Maps and YouTube
The map (Google Maps) and the videos (YouTube) do not load until you click the button on the content itself. With the click you connect to Google, which may set cookies and receive your IP address. Their privacy policies apply to that content.
Cookies
More information is in the Cookie Policy.
How long we keep the data
We keep data only as long as the purpose needs it. Messages and requests: until the request is closed and as long as needed for our records. Newsletter: until you withdraw your consent. Adverse reaction reports: as long as the law requires for pharmacovigilance records.
Your rights
You have the right of access, rectification, erasure, restriction of processing, data portability and objection. You can withdraw your consent at any time, without effect on earlier processing. Write to us at varus@varus.com.mk. You also have the right to complain to the Personal Data Protection Agency of the Republic of North Macedonia.